At Planet 7 Casino South Africa, we prioritize the privacy and security of our players. This Privacy Policy outlines how we collect, store, and protect your personal information when you use our platform. By accessing our website and services, you agree to the terms of this policy.
1. Information We Collect
To provide a secure and seamless gaming experience, we collect the following types of information:
- Personal Information: Name, date of birth, contact details, and payment information provided during account registration.
- Technical Information: IP addresses, device type, browser details, and gaming activity to enhance security and optimize user experience.
- Transaction Data: Deposits, withdrawals, and bonus claims to ensure compliance with regulatory requirements.
We do not collect sensitive personal data beyond what is necessary for account security and legal compliance.
2. How We Use Your Information
We process player data for the following purposes:
- Account Verification & Security: Ensuring compliance with age restrictions and preventing fraudulent activities.
- Payment Processing: Facilitating deposits, withdrawals, and financial transactions securely.
- Promotions & Personalized Offers: Sending exclusive bonus offers, free spins, and VIP rewards (players can opt out at any time).
- Responsible Gaming Measures: Monitoring gambling patterns to identify signs of problem gambling.
- Legal & Regulatory Compliance: Meeting obligations under licensing and anti-money laundering regulations.
Your personal data is never sold or shared with third-party companies for advertising purposes.
3. Data Protection & Security Measures
We implement industry-standard security protocols to protect player data, including:
- SSL Encryption: All transactions and communications are encrypted for maximum security.
- Firewalls & Intrusion Detection: Advanced security measures prevent unauthorized access.
- Strict Access Controls: Only authorized personnel can access sensitive data.
- Regular Security Audits: Our systems undergo routine security checks to maintain data integrity.
We are committed to ensuring that your information remains private and protected at all times.
4. Cookies & Tracking Technologies
Planet 7 Casino South Africa uses cookies and tracking technologies to improve user experience and website functionality. Cookies help us:
- Remember login preferences and enhance navigation
- Track player activity for bonus promotions and game recommendations
- Identify and prevent fraudulent behavior
Players can manage cookie settings through their browser preferences. Disabling cookies may affect certain website functionalities.
5. Sharing of Information
We may share player data only in the following circumstances:
- Regulatory Authorities: If required by law, we may disclose information to gaming commissions or financial regulators.
- Fraud Prevention Agencies: In cases of suspected fraudulent activities, we cooperate with security agencies.
- Payment Providers: Transaction data may be shared with banking institutions for secure payment processing.
We do not share player data with third-party marketers or external advertising companies.
6. Your Rights & Data Control
As a registered player, you have the right to:
- Access Your Data: Request a copy of the personal information stored by us.
- Update or Correct Information: Modify any incorrect or outdated details.
- Request Data Deletion: Close your account and request removal of personal data (subject to regulatory obligations).
- Opt-Out of Marketing Communications: Unsubscribe from promotional emails and SMS offers at any time.
To exercise these rights, contact our support team via Live Chat or email.
7. Retention of Data
We store player data only for as long as necessary to fulfill legal and operational requirements. Account details may be retained for a period required by financial and gaming regulators.
Inactive accounts that do not request deletion may still be subject to occasional marketing communications unless opted out.
8. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal requirements or security enhancements. Players will be notified of any significant updates via email or website announcements. Continued use of the casino after updates constitutes acceptance of the revised policy.
9. Contact & Support
For any privacy-related inquiries or data protection concerns, contact our 24/7 customer support team via:
- Live Chat – Instant assistance from our team
- Email – Contact us for data requests or policy clarifications
By using Planet 7 Casino South Africa, you confirm that you have read, understood, and agreed to this Privacy Policy.